Returns & Exchanges

At Fiido, we are committed to your satisfaction and offer a 14-day return window for products in original, unused condition to ensure you find the perfect ride. Our team is here to support you through every stage of the exchange or refund process to get you back on the road.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your Fiido e-bike or accessory in its original packaging, ensuring all manuals, chargers, and components are included.

• 3.
  Ship to Service Center

  Affix the provided shipping label or use a tracked carrier to send your item to our designated inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5-7 business days.